Frequently Asked Questions
You've got questions. We've got answers.
What is Poney?
Poney is a booking and payment tool built for independent coaches and instructors. You create your session, share a link, and your clients book and pay from their phone. No app to download, no account to create, for anyone. You show up knowing exactly who's coming and who's paid.
How can I delete my account?
Email support@letsponey.com and we'll take care of it. Please note that account deletion is final and your data cannot be recovered afterward.
How do I contact Poney customer support?
Our Poney Support Team is available to answer any questions and to address any concerns. Email support@letsponey.com and our team will respond as quickly as possible. Please keep in mind that response times may vary depending on the volume of emails and the complexity of the question.
How does Poney handle personal user data?
Poney gathers as little user data as possible and, when we do, we gather it anonymously and use it primarily to optimize your experience while using our platform. We will not ever sell your data to a 3rd party for advertising purposes. We think the world of big social media — where the user and the user's data is the product in the giant advertising algorithm — is exploitative and broken. We are not playing that game. Heck, our intention is to never show a banner or display or instrusive ad on Poney. When we include promotional partners, it will only be if there's a 'win-win' where users benefit.